Oct 1 • 🔍 Rad Examples
Health insurer change to customer service model
So this is an example from my current part time workplace. I know the real answer, but would love to see what you come up with.
Why did this health insurer change up where and how its customer service employees worked? Brining them from centralised locations for phone and chat support, to having them (where possible) work in their local area? Sometimes from their local store where they might also do face to face customer sales and support?
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Health insurer change to customer service model
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