Fulfilled vs Delivered in Shopify · Shopify Growth Collective🥂

Fulfilled vs Delivered in Shopify

Apparently not all carriers integrate with Shopify. So where my UPS delivery was automatically updated to "Delivered" in Shopify, my delivery by an LTL carrier has remained as "Fulfilled". I know for sure it was delivered as I spoke with the customer afterwards, and the tracking number also shows delivered. Does anyone know how to manually update this in Shopify, or whether it's allowed?

For one thing, I prefer accuracy. But additionally, I have my Judge.me app set up to automatically send a review request after delivery. Since the status never updated, the customer has not received that request.

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