12d • General discussion
What would you do?
Let’s talk about something real.
A customer leaves your shop, notices an oil spot at home, and instead of calling you first, they take the vehicle to another shop and pay for an inspection.
Then they come back expecting you to:
refund the inspection bill
repair the issue for free
and take full responsibility without ever being given the first chance to look at it
That’s not how a fair process works.
If a shop did the original work, they should be the first call when there’s a concern. Any reputable business should want the opportunity to inspect the vehicle and make things right if the issue is related to their repair.
But once a customer chooses to involve another shop and approve charges without giving the original shop that opportunity, it changes the situation.
Standing behind your work is good business.
Expecting blind responsibility without first allowing inspection is not.
What do you think — should the original shop still be responsible for everything?
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3 comments
What would you do?
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