11h • Youtube Videos
Automatically Analyse Client Calls
Your CSMs are sitting on churn signals…
…they just don’t know it yet.
I built a simple system that makes your calls snitch on themselves:
Call ends → transcript pulled → AI analyses → automation routes it
3 outcomes:
✅ No problem → log it
🛠️ Feedback suggested → DM the CSM with coaching
🚨 Escalation necessary → post in Success channel with the exact next steps
It’s like having a Head of CS listening to every call.
Minus the salary. 😄
This exact approach helped a company cut revenue churn by 20% (not churn rate… revenue churn).
Stack is simple: Fathom/Fireflies + Make + OpenAI + Slack + Google Sheets
If you want the full walkthrough + build: https://www.youtube.com/watch?v=aL5umKCr1H8
If you are reading this, you have access to the free automation template in the classroom
Enjoy!
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Automatically Analyse Client Calls
skool.com/scale-proof
We Build Systems that Stop Churn in 7 Figure Agencies
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