4d • Employees
The "First 48" Rule: Why you lose your best employees before their first paycheck
Most restaurant owners think staff quit because the work is "too hard" or the "pay is too low."
The reality? They quit because they feel stupid.
The "First 48 Hours" of a new hire's life in your restaurant determines if they stay for 2 years or 2 days. If they spend their first shift standing in a corner, waiting for a busy manager to tell them what to do, they feel like a burden. By day three, they’ve already called their old boss for their job back.
The Strategy: The "Zero-Management" Onboarding You don't need to be there to train them. You need a System that trains them for you.
Use the "3-Tier Shadow" method:
- Shift 1 (The Watcher): They are assigned to your best server/cook. Their only job is to carry a notebook and write down 10 questions.
- Shift 2 (The Doer): They do the work, and the veteran watches.
- Shift 3 (The Solo): They fly solo, but the manager does a "5-minute audit" at the end of the shift.
The Result: The employee feels "seen," the veteran feels like a leader, and you didn't have to spend 12 hours explaining where the extra napkins are.
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The "First 48" Rule: Why you lose your best employees before their first paycheck
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