Transunion and experian playing with me

Someone please help me transunion and Experian is playing with me I haven’t gotten no letter through the mail about my credit clean up it came through my email that I can review my credit. So what I supposed to do with out the letters for cfpb and I am kind of confused on the letters to have in the package. When it says I need the correction letter is that the letter I wrote to the two bureau. And when it says inaccurate letter is that the screen shot I supposed to put in there and I didn’t get no response in the mail from either one. Robin or someone please help me so I can send this letter off before I give up

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Transunion and experian playing with me