Mar 30 • Course Discussion
The 10-Metric Dashboard That Replaced My "Gut Feel"
I used to make every decision based on instinct. Revenue felt good? Keep going. Team seems busy?
Must be productive.
Then I tracked 10 metrics for one month and realized:
- My CAC had climbed 35% without me noticing
- Repeat purchase rate was 20% (I thought it was closer to 40%)
- Fulfillment time had crept from 1 day to 4 days
Module 6 breaks down the complete KPI framework by department (Finance, Ops, CS, Supply Chain, Marketing), plus the ops dashboard template and a monthly review agenda you can start using this week.
Question for you: What's the ONE metric you wish you'd started tracking earlier? Drop it below.
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The 10-Metric Dashboard That Replaced My "Gut Feel"
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