•nationwide
Complaint Operations
Nationwide Building Society
Kings Park Road
Moulton Park
Northampton
NN3 6NW
Phone: 0161 605 3425
Extension: 1206
Private & Confidential
Miss SK Nash
C/O TPLOA Apex House
Thomas Street
Trethomas
Caerphilly
CF83 8DP Ref no: NBS8383851Nash
23 October 2025
Thank you for your feedback
Dear Miss Nash
Thank you for your letter dated 9 September 2025, addressed to Debbie Crosbie, our Chief
Executive. I have been asked to look into the matter you have outlined, and respond t o you, on
Debbie's behalf, in my capacity o f Member Relations Executive.
I confirm the contents o f your letter has been filed.
We understand you appear to be resolving your debts. At the time of writing, I confirm all your
payments have been made on time, and your credit card has a credit o f £0.03.
If you require any further assistance, please do not hesitate to contact us. Our contact details are
provided a t the top o f this letter.
How we use your information
Yours sincerely
Ellie Holmes
Member Relations Executive
Complaint Operations
Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority under registration number 106078. Head Office: Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW.