3h • General discussion
Admissions Inquiry Representative $21-$24
The Admissions Inquiry Representative I (AIR I) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR I will document calls in a CRM.
The right person will have strong organizational skills, multitasking abilities, and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped.
Responsibilities
- Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents.
- Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
- Collect patient information and input data points into various platforms and systems.
- Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
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Admissions Inquiry Representative $21-$24
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