2d • General discussion
Counseling & Helping Relationships – NCE Key
Counseling & Helping Relationships – NCE Key Terms
1. Unconditional Positive Regard
Accepting and valuing the client without judgment.
Mnemonic: UPR = You’re Perfectly Respected
2. Empathy
Understanding the client’s feelings as if you were in their place, without losing objectivity.
NCE Tip: Not sympathy.
3. Congruence (Genuineness)
The counselor’s ability to be real, authentic, and transparent in the therapeutic relationship.
4. Rapport
A trusting, respectful connection that allows effective communication and openness.
5. Reflecting Feelings
Restating the emotional content of the client’s message to show understanding.
Example: “You’re feeling overwhelmed.”
6. Active Listening
Fully focusing on the client through verbal and non-verbal responses (eye contact, nodding, paraphrasing).
7. Paraphrasing
Restating the content of what the client says using fewer words for clarity.
8. Immediacy
Addressing the here-and-now relationship between counselor and client.
Exam Clue: “In this moment…”
9. Therapeutic Alliance
The collaborative partnership between counselor and client that predicts positive outcomes.
10. Attending Behavior
Counselor behaviors that show presence and attention (SOLER: Square, Open, Lean, Eye contact, Relax).
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Counseling & Helping Relationships – NCE Key
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