Office Hours SOP - Submit questions by 3 days before upcoming Q&A by 10 pm with links (profile, video, target list). - Sessions run 60 minutes; 5–7 questions prioritized by impact. - Replays posted within 24 hours with timestamps. - Premium small-group: 45 minutes, capped at 12. Event Release SOP - Teaser posted in Announcements with waitlist link. - 48-hour early access for Core/Premium/Elite. - Public release after early window closes. - Post-event recap with key takeaways and next actions.