Feb 5 • 📚 Asset Drops (Thursdays)
Voice Agent Definition of Done
Most “voice agent” projects fail because nobody defines “done.”
Copy/paste Definition of Done (edit for your client):
Functional
- Handles top intents: (list 5–10)
- Correctly captures required fields (name, phone, order, booking details)
- Confirms critical info before completing
- Fallback works: asks clarifying questions, then escalates to human when needed
Reliability
- Logs every call + transcript + outcome
- Handles silence, interruptions, background noise, and off-topic requests
- Graceful failure: if tools/API fail, it apologises and routes to a human or creates a ticket
Integrations
- Writes to the correct system (CRM/POS/booking) with validation
- No duplicate bookings/orders (idempotency or dedupe logic)
- Webhook failures alert a human (not silent)
Compliance and safety
- No sensitive data stored in plain text
- Access and keys managed properly
- Data retention rules defined
Acceptance
- Passes a test pack of at least 30 real-world scenarios
- Client signs off on the Definition of Done and test results
If you want feedback on your DoD, post your build using the intake template and include your top 10 intents.
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Voice Agent Definition of Done
skool.com/mattisconsulting
For AI agency founders who are tired of winging delivery. Frameworks, teardowns, and templates from 100+ shipped builds.
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