If you don’t have a change order process, you don’t have a delivery process.
Copy/paste change order template:
Change Request:
- Requested by:
- Date:
- Description (what is changing):
Reason:
Impact:
- Scope impact:
- Timeline impact:
- Cost impact:
Options:
A) Approve change order (adds £___ and ___ days)
B) Defer to Phase 2
C) Reject (out of scope)
Approval:
- Approved by:
- Approval date:
How to use it:
- The first time scope creeps, you use this.
- Keep it unemotional. It’s just impact and options.
Next week: Voice Agent Definition of Done.