8d • 💻 | Tech ⁉️s
AI Voice agent
What’s up everyone, I could use some help from anyone who’s built voice AI agents that book appointments reliably.
I’ve got a voice agent that sounds great and handles conversations well, but when it goes to book an appointment it keeps bypassing “non-negotiable” qualifying questions. I’m seeing appointments get booked without basics like:
- Name
- Best call-back number
- Address (city/zip)
- Homeowner or permission to schedule
- Type of service (repair vs tune-up, HVAC vs plumbing, etc.)
I’ve tried re-prompting and tightening the script, but it still sometimes jumps straight to “what day/time works” and books without collecting required info.
So I’m debating a different approach:
Option A: Keep the voice agent booking directly, but I need a reliable way to force a required question flow before it can confirm the appointment.
Option B: Have the voice agent only suggest appointment windows (day/time preference), then say something like:“Perfect, I’ll have our office team confirm the appointment and grab the last required details.”Then a human (or a separate workflow) finalizes it.
If you’ve solved this, what worked best for you?Also if you’re open to it, I’d love to jump on a quick Zoom and I’m happy to share what I’ve built on my end too.
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AI Voice agent
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