A 1-star review can seriously damage your business! Not only does it hurt your Google ranking, but it also lowers trust with potential customers, leading to fewer leads. Here’s why:
- Ranking Drop: Lower reviews = lower visibility in Local Service Ads (LSA).
- Less Trust: Customers shy away from businesses with bad reviews.
- Fewer Leads: Negative reviews directly affect your lead volume.
Pro Tip: Excellent customer service = happy clients = positive reviews = more leads. Always aim to resolve issues quickly and professionally before they turn into a 1-star rating!