I’m building an automation system for home service businesses that handles missed calls, SMS follow-ups, AI conversations, and bookings. I’m trying to figure out the best way to handle client setup for multiple accounts.
Specifically:
- Each client will need a Twilio number, OpenAI access, and possibly Google Cloud credentials.
- Should clients create and pay for their own accounts, or is it better for me to manage accounts and bill them for usage?
- How do you securely handle API keys / OAuth tokens for multiple clients without mixing data or workflows?
- What’s a scalable way to onboard new clients so each setup stays isolated and functional?
I really want to understand what communication should take place between you and a client. Should you go on meetings with certain employees or the owner to set up certain things, etc.
Would love to hear how others structure this kind of setup efficiently.