28d (edited) • 🛠️ dev-help
Help needed!!!!
I'm building an AI voice solution for HVAC and other home service businesses, and I've hit a point where I need feedback from people who've actually worked with real clients.
The problem I'm trying to solve is simple:
A lot of HVAC owners miss calls because they're on a roof, in an attic, driving between jobs, or already helping another customer. Every missed call can be a lost lead.
My original idea was:
- Customer calls the HVAC business.
- The owner gets the first chance to answer.
- If the owner doesn't answer, my AI agent calls the customer back within a minute, captures the lead, and sends the details to the owner.
Sounds simple in theory.
But once I started designing the actual call architecture, I realized there are a lot of assumptions I'm making.
For example:
- Do most small HVAC companies have a dedicated business number?
- Does that business number usually forward to the owner's phone?
- Do they use systems like RingCentral, OpenPhone, Google Voice, etc.?
- Or do most customers simply call the owner's cell phone directly?
Another thing I'm trying to figure out:
Would HVAC owners even want a missed-call recovery system?
Or would they prefer an AI receptionist that answers every incoming call first, captures the lead, and then routes it appropriately?
The reason I'm asking is because the technical architecture changes completely depending on how these businesses currently handle calls.
Right now I'm trying to validate assumptions before I spend weeks building the wrong solution.
For those who have worked with HVAC, plumbing, roofing, electrical, or other home service businesses:
- How are calls typically handled today?
- Do customers usually call a dedicated business number or the owner's phone?
- Which would you rather buy:
I'd really appreciate insights from anyone who's sold to or worked directly with home service businesses.
Trying to learn before I build. 🙏
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Help needed!!!!
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