I was talking with an owner of a mechanic shop who is very busy and spends hours per day making appointments because customers come to him personally. So I suggested that he could use a chatbot and he thought that's a good idea.
2 weeks later I meet him a gain and he tells me about this app called "meiti" he found. It's an app that let's you set up an AI voice agent in only a few minutes, has integrated appointment booking features and also an integrated whatsapp chatbot. Everything that a business owner could need in 1 app, FOR ONLY 50€ per month.
This shop owner I talked with is thrilled and will set the app up. Time will show if it is as good as it sounds, but reviews in the app are very positive so far. The app is not well known and has only 26 reviews in the app store. The devs are also based in Munich in Germany and seem to focus on the german market so far....
...BUT if they decide to expand or if other SAAS companies show up with similar concepts, I suspect that manually created voice agents as we know them now, could become obsolete soon.
What do you think?