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Jan 29 •
NEW SKOOL OFFICIALLY LAUNCHED (exclusive invite only sneak peak)
Welcome to the invite-only Sneak Peek of the new Lash Class Academy on Skool! If you’re seeing this, it’s because you’re already one of my students and I wanted you inside first. I’m currently in the middle of transferring everything over from Teachable, so consider this your behind-the-scenes early access while the community + courses are being populated in real time. A few important notes (real talk): - You still have full access to your Teachable training exactly as usual. - You now ALSO have access to Skool for the community, updates, resources, and the new course library as it’s uploaded. - Over the next little while, you’ll see new lessons/modules appear, get reorganized, and improve—this is the “building it while you’re in it” phase. - You can also download the Skool app so everything is easy to access on your phone (highly recommend). - And please keep following along on our new Instagram: @lashclassacademy (updates, student wins, tips, and announcements will be shared there too). While you’re here, do me a quick favour so I can support you properly: 1. Add your reply under this post and introduce yourself (name + what training you’re in) 2. Tell me where you’re at right now (practicing? taking clients? stuck on anything?) 3. Drop ONE thing you want help with most this month (retention, mapping, speed, pricing, content, etc.) 4. Tell us your instagram so we can make sure we are following you and head to the other replies to read and follow other students so we can really start to build an amazing community!!! I’m so excited to have you in here. This is where the no-gatekeeping mentorship lives—and you’re officially part of the first wave.
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Jan 28 •
So you have a nightmare client...
Read This First: Angry Client Management — How to Post + Community Rules This is an open discussion space to help you handle tough client situations professionally (and protect your peace + your business). Before you post - Take a breath. Don’t reply to an angry client while you’re activated. - If you’re unsure what to say, post here first and we’ll help you draft a response. What to include in your post (so we can actually help) - What service they had + when - What the client is upset about (exact words if possible) - What you’ve already said/done - What outcome you want (keep them, refund, redo, boundary, fire the client) - Any relevant policies you have (late/cancel, refunds, aftercare, fills, etc.) Privacy + professionalism (required) - Do not post the client’s full name, phone number, socials, or screenshots showing personal info - You can paste text with names removed (ex: “Client A”) - No shaming, doxxing, or “dragging” clients—keep it professional and solution-focused How we respond in this space - We’ll focus on: de-escalation, clear boundaries, policy-based decisions, and scripts you can copy/paste - Expect direct, honest guidance (always respectful) Quick safety rule If you feel unsafe or threatened, stop engaging and prioritize your safety (document everything and escalate appropriately). Coach response time Heather replies within 24–48 hours (Mon–Fri). Community members are welcome to jump in sooner with support and ideas. Optional tags (use in your post title) - [Refund Request] [Redo Request] [Bad Review Threat] [Late/No-Show] [Retention Complaint] [Policy Pushback] [Boundary Setting] -
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Jan 28 •
Community Q&A
How to Ask Questions + Get Support (Classic 101) Post your training questions here anytime—Heather replies within 24–48 hours (Mon–Fri). To get the fastest, most accurate help, include: - Which module/lesson you’re on - What you’ve tried so far + what’s not working - Photos/video if needed (clear, close-up, good lighting) Posting guidelines: - Please keep one main question per post (so nothing gets missed) - If you have multiple questions, make separate posts - Be as specific as possible (ex: “left eye inner corner popping” vs “help with retention”) Good to know: - If your question is answered in a lesson, I’ll link you back to the exact spot to reread / rewatch. - This space helps everyone learn—feel free to read other Q&As too.
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Jan 29 •
White Lashes - Red Flags…?
White Eyelashes? Educator Notes + Lash Artist Best Practices (Skool Exclusive) Hello doll face! I’m sharing this Skool-exclusive Lash Coach “reaction” 😉 So… I saw a Facebook post where a woman was asking (before seeing a doctor) why her eyelashes might be turning white. She posted this in a Lash Artist FB group and wanted the opinions of us Lash Artists. I will add screenshots of the post but crop out names and the source😁 I felt that this is a perfect reminder that we can educate and observe, but we can’t diagnose or treat medical conditions. However, there is some relevant information about this eye condition that I wanted to share about what to do in a situation like this. ⭐️What I’d do in this situation. communication style: stay calm, stay kind, stay in your lane. - Tell my client: “I can’t diagnose this — but a sudden/unexplained lash colour change should be checked by a doctor/dermatologist/eye doctor. I can help you look closely at the lashes from a lash-health + service safety perspective.” - Do not recommend medical treatments, supplements, or meds. - Document everything as you see things changing and even look back through your notes and see what changes may have led to this condition in your client profile form in the mini consultations of each appointment. Dialogue you can use: “I’m not able to diagnose this, but changes like that are worth getting checked by a medical professional.” “Before we do any lash service, please see your doctor/eye doctor to rule out anything medical.” Possible reasons lashes can LOOK white (non-diagnostic) These are possibilities, not conclusions (we’re not labeling anyone): - Natural pigment changes (similar to hair graying) - Post-irritation or inflammation around the eye (rubbing, allergies, skin conditions) - Sun/UV exposure over time - Product/environmental buildup (makeup residue, skincare, mineral deposits) making lashes appear lighter - Chemical exposure (certain skincare actives, peroxide/bleaching products, harsh cleansers) that can lighten hair fibers - Nutritional/systemic factors (another reason a doctor should be involved) - Medical conditions (examples): Sometimes pigment changes can be linked to underlying conditions (ex: vitiligo or alopecia areata) — this is why we don’t diagnose and always refer to a doctor.
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Jan 27 •
Welcome New Member!
Welcome to Lash Class (Skool) — I’m Heather 👋 Hey Lash Boss! I’m Heather — Master Lash Artist + Makeup Artist, NALA-accredited Lash Educator, and the owner of Lash Class Beauty Bar & Academy in Kelowna, BC. I’ve been coaching since 2016, and I’m so excited you’re here. What this community is This is your home for: - Accredited lash education (the real deal — skills + standards) - Hands-on support + mentorship (you’re not doing this alone) - A place to grow your confidence, your technique, and your business What to expect inside You’ll see content like: - Step-by-step training + demos (classic/volume + more) - Lash mapping + styling breakdowns - Troubleshooting + “why this is happening” fixes - Product + adhesive education - Client consult + retention tips - Business forms, scripts, and real-world advice What’s included (Membership Tiers) Depending on the tier you’re in, you’ll have access to: - Full Training + Community Tier - Community-Only Tier If you’re not sure which tier you’re in (or which one you should be in), comment “TIER” and I’ll help you figure it out. How to use Skool (so you get results) - Start with the pinned posts / modules (don’t skip the foundations) - Ask questions in the feed — no question is too “basic” - Share wins + struggles (we learn faster together) - If you post photos for feedback, tell us:What set is it? What curl/length? What are you struggling with? Community vibe (aka the rules) - Be kind, be coachable, be honest - No gatekeeping, no tearing people down - We’re here to build artists who are safe, skilled, and confident Quick CTA: Introduce yourself below ⤵️ Comment with: 1. Your name + where you’re from 2. Where you’re at in your lash journey (brand new / certified / rebuilding) 3. Your Instagram/TikTok handle so we can all follow + support each other I’ll start: Heather — Kelowna, BC — @lashclassacademy and @lashclass (drop yours in your comment and follow our other artists)
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