Good Morning everyone, I hope you've all had a really profitable week! I have updated the Glossary today and I have been adding videos as I can film them, I will be progressively adding more and more video so that you and your team have a one stop shop for apprentice training. I was in training yesterday with an amazing apprentice who mentioned that they feel uncomfortable rebooking. Would you be interested in some extra content around the importance to clients of rebooking? Have a great day. Megan