This week, several Australian telcos are stating what they're doing in AI for customer service. https://www.itnews.com.au/news/superloop-has-ai-handling-most-of-its-customer-service-623768?eid=1&edate=20260225&utm_source=20260225_AM&utm_medium=newsletter&utm_campaign=daily_newsletter https://www.itnews.com.au/news/aussie-broadband-lifts-2028-strategic-ambition-to-15-million-customers-623801?eid=1&edate=20260224&utm_source=20260224_AM&utm_medium=newsletter&utm_campaign=daily_newsletter So far: - Telstra is taking a conservative approach - Superloop is "all in" with automating away from human CSRs - Aussie is acquiring Nextgen as part of the play to get AI agents (Yes, I need to find a way to shorten link automatically on posts!)