I reached out to the founder of Merchynt Justin Silverman (I know we're all selling it) and he was kind enough to agree to a live webinar focused on customer success.
This is something I specifically wanted because it’s one of the biggest gaps I am having scaling. How to manage more and better relationships. Some of these business owners are just tough to deal with but others I know I could do better with. Just wanted to let everyone in here know in case you're interested.
The purpose of the talk is as follows:
👉 Customer success + maintaining strong client relationships while you scale
He’s going to break down:
- How to keep clients happy as you scale
- Systems for managing communication without burning out
- How to reduce churn and increase retention.
Not a promotional post just genuinely think this could help us all.