Don’t get caught in the trap of acting like a big company before you actually are one.
I did this exact same thing when I started out. I wanted everyone to think I was a big company, hoping people would see me as a big deal. My father and I rented an office space for $400 a month in a shared office building. We brought in desks, plants, and chairs, and it looked very professional. Once the business started growing and sales were coming in, we upgraded to a much larger space so we could also store the equipment we acquired. There was so much space that we added a pool table, Foosball table, couches, chairs, and two more desks for our sales guys to use when they were in the office. My thinking was that I wanted our company to feel fun and inviting, just like Google. But we were not Google — a multi-billion-dollar company. We were profitable, yes, but we still had a long way to go. I have a picture of two of my sales guys playing pool. Honestly, that’s what they did most of the time: play. I created such a relaxed atmosphere that they would rather hang around the office than go out and make money. Needless to say, that office setup didn’t last long. We replaced it with a cube van that became our roving office, allowing us to be out in the field with the crew while also storing equipment inside it. We kept the parts and tools needed to fix the machines on hand, along with gas, the products we used daily, and even a cooler for lunches and water. This change saved us a tremendous amount of time. Before, if there was a breakdown in the field, the guys would rush back to the office to fix it, which killed a lot of profit. Now, we could fix issues on-site and get right back to work. The office cost around $10,000, but the hit to productivity cost us tens of thousands of dollars. Being out in the field with my guys drove productivity. They knocked on more doors, and the labourers worked even faster to complete more jobs in a day. So always ask yourself this question when making these types of decisions: Who or what is this for? If it’s not for the customer and not for maximum profit, then you’re doing it for the wrong reasons, and it will cost you in the long run.