First bad review · Etsy Success Membership

First bad review

Question: I got my first bad review. I addressed it immediately as always and dug in to see what happened. Here is the review: The pictures are quite misleading as it show two different sizes for the state on the towel. The first photo shows the state being half the towel. The last photo is a full state on the towel. I was pretty disappointed that I received a towel like the last picture as it is hard to display and the customer was misled to think it’s smaller than anticipated. I would love a refund or the least needed to fix this problem is to reconsider your marketing strategy and only place the last picture to sell your item. When I looked at the scale of my design image and then the scale of the mock up I saw the difference. I have asked her which size she preferred but I believe the answer is the size in the mock up done for the listing. I have offered to reprint with the size changes or offer her a refund. I would never have picked up on this if she had not alerted me and I told her I was grateful for the feedback and would work to make immediate changes in the product design. I have allot of these posted and allot to ensure all the revisions match the mock up.

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First bad review