Over the past few weeks, I’ve been paying close attention to what’s happening across banking, fintech, workforce development, housing counseling, and financial coaching.
Here’s the biggest insight I’ve taken away:
AI is not replacing financial coaches. It’s changing what great financial coaches need to be great at.
Major financial institutions are investing billions into AI. Consumer financial apps are becoming conversational. Advisors are using AI to prepare for meetings, document client interactions, and uncover insights faster than ever before. But here’s what’s interesting…
None of these organizations are eliminating the need for human relationships.
They’re investing in technology that helps practitioners make better decisions.
That reinforces something I’ve been developing for our profession:
👉🏾 Human-Centered Intervention.
👉🏾 AI-Enhanced Decision Intelligence.
The future of financial coaching isn’t about becoming an AI expert. It’s about becoming an AI-ready practitioner.
That means using AI to strengthen the decisions we make before, during, and after every client conversation while keeping the coach at the center of the transformation process.
Over the last few days, I’ve been developing a framework I’m excited to share more about soon:
The 7 Decisions Every Financial Coach Must Make.
Instead of organizing coaching around tools or competencies, it organizes our work around the critical decisions that determine client outcomes.
Questions like:
- What am I really looking at with this client?
- Why does this behavior keep happening?
- What breakthrough conversation needs to happen?
- What’s the next best coaching move?
- How do I sustain momentum?
I believe this is where AI becomes most valuable, not by replacing our judgment, but by helping us prepare better, recognize patterns more effectively, and coach with greater confidence.
🗣️ Discussion Question
Where do you think AI has the greatest potential to improve your work as a financial coach?
- Session preparation?
- Understanding client behavior?
- Documentation?
- Follow-up and accountability?
- Something else?
I’d love to hear your thoughts.
The conversations we have here will help shape the future tools, trainings, and resources we build together for the AI-Ready Financial Coaches Community.