Module 11: Handling Difficult Situations
Here's Module 11: Handling Difficult Situations, one of the most important modules from a liability standpoint:
11.1 Normalizing that problems happen — it's about response, not avoidance
11.2 Non-payment protocol (document, communicate, loop in the case manager, follow legal notice requirements exactly)
11.3 Handling lease violations the same structured way
11.4 The most important lesson in the module — self-help eviction (changing locks, removing belongings, shutting off utilities)