Live Training @ 2:00 PM EST today (please join): The "Plan & Execute" Shift: How to Build AI Agents That Handle 80% of Your Support Tickets in 2026
I will answer all of your questions if you show up live or comment on the video wherever you're watching it, even if you're not on live. The "Plan & Execute" Shift: How to Build AI Agents That Handle 80% of Your Support Tickets in 2026 📝 Description Most small businesses are still stuck in the "Answer & Deflect" era of AI. You build a chatbot, it spits out a link to an FAQ page, and your customer gets annoyed. That model is dead. As of April 2026, the data shows that 80% of routine interactions can be fully handled by AI—but only if you shift to "Agentic AI." Next Tuesday, I’m showing you the difference between a bot that talks and an agent that works. We’ll cover how to build drag-and-drop agents that don't just answer questions, but actively plan and execute multi-step workflows—like retrieving a customer profile, processing a refund, and updating your CRM all at once. Stop paying humans to do robotic data entry. 📚 3 Fresh, Research-Backed Topics 1️⃣ From "Answer" to "Execute": The Agentic Workflow Evolution - The Hook: "If your AI can't process a refund, it's just a glorified search bar." - The Meat: Recent 2026 reports reveal that 65% of AI-enabled support agents have moved past basic FAQs into multi-step execution. We’ll show you how to use no-code, drag-and-drop workflow builders to connect your conversational AI directly to your CRM so it can take actual actions (booking, canceling, updating) without human intervention. - Source: AI Trends for 2026 in Customer Support (CoSupport AI, 2026) 2️⃣ Unified Omnichannel Profiles: The End of "Repeating Yourself" - The Hook: "Your customers hate repeating their problem. Let the AI remember it for you." - The Meat: Customers now expect an omnichannel experience. If they DM you on Instagram, they expect your website bot to know about it 10 minutes later. We'll cover how to deploy AI agents that retain "Context Across Channels," ensuring that SMS, WebChat, and Social DMs all feed into one continuous, intelligent conversation. - Source: Best AI Agents for Automating Support Tasks (Crisp, 2026)