Yes — there are documented cases and known fault-scenarios in which billing systems (and reward-points systems tied to billing) in new apps or digital platforms can misbehave or be flawed. Below is a summary of key fault types, real-world examples, and what users + operations teams should watch out for. If you like, I can then lookup specific apps in Australia (or your region) which have had recent fault reports. ✅ Types of faults in billing + reward-points systems Here are several failure modes: 1. Points deducted or lost after payment failure / transaction cancellation 2. Billing/invoicing system not fully integrated with reward logic or transaction lifecycle 3. Reward scheme terms not clear / expiry & redemption issues 4. Security/vulnerability flaws enabling arbitrary points transfers or data leaks 5. User billing method failures interfering with access/credits ⚠️ Why these faults matter (especially in “reward-points in new apps” contexts) - User trust & perceived value: If you’re promised points or rewards (for e.g. purchases, steps, referrals) and the system fails to credit them, or strips them out erroneously, users may abandon the app. - Financial liability & accounting risk: Points are often recorded as a liability on the issuer’s books; if systems mis-track accruals, redemptions, reversals (refunds) or expirations incorrectly, the finances can be out of sync. - Operational complexity: Many “new apps” tie rewards to billing (purchases, subscriptions, in-app actions). If the billing engine is not robust (e.g., can’t handle refunds, chargebacks, partial payments, currency conversions) then points logic breaks down. - Regulatory/consumer risk: As in the membership-points case, issues like unexpected expiry, unclear terms, hidden charges in redemption can lead to complaints or regulatory scrutiny. - Scalability & data consistency: Fragmented systems or point solutions (# of enterprise tools) mean data sync lags, which means points balances, transaction status and billing may diverge. (See the “point billing systems failing” article)