New issue: "The lock in New Zealand I'd never seen before"

This week's email is in your inbox.

I'm writing it after three weeks in New Zealand and staying in different Airbnbs.

One check-in took me ten minutes and four messages with the host before I got in. The host did nothing wrong. What was obvious to them wasn't obvious to me.

If you host international guests, or you're a remote host who isn't there at the door, that gap is where the friction lives.

Inside the email: the story of a vertical keypad I'd never seen, the reframe ("obvious" is a local assumption), and a free GPT I built that writes all seven of the messages your guests see across a stay.

Booking confirmation, pre-arrival, check-in, mid-stay, checkout, thank-you, and local favourites.

If it didn't land, check spam or your promotions tab.

One question for the room: what's a check-in instruction you've had to rewrite after a guest asked about it? Drop it below.

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