Module 1 - Start Here sets the foundation for Confident Hosts. You will understand how this community works, what is expected, and how to get real value from being here. Clear expectations, clear direction, and your first small win. This is where you shift from browsing to participating and start operating with intention.

What's included: ~Booking Confirmation — start every stay on the right foot with a professional, welcoming message. ~Pre-Arrival Message — set clear expectations and ease stress before guests arrive. ~Check-In Message — provide a smooth, friendly handoff so guests feel cared for. ~Mid-Stay Check-In — show you’re attentive without being intrusive. ~Checkout Instructions — make checkout simple so guests follow the rules (and leave on time!). Tutorial video

In this course, you will find the replay of the workshop and all the material for the workshop.

Does everything the guest sees speak to your Right Guests? Step 2 of the Right Guests Framework writes every touchpoint for the guest you defined in Step 1: your listing, where that guest finds you, house rules you can trace, check-in and checkout instructions, and the five messages you write once. You leave with your Align page, one page that holds all of it. Step 2 of The Confident Host System, built on the Right Guests Framework.

Can your Right Guests succeed here without asking you? Step 3 of the Right Guests Framework sets up the space and the operation so the stay works while you are at work: walk the stay in the guest’s order, complete every amenity, put safety on the calendar, turn your cleaner into your eyes, and build a binder a stranger could run from. You leave with a property that answers before the question is sent. Step 3 of The Confident Host System, built on the Right Guests Framework.