The tone looked flawless at the backwash because wet, freshly toned hair always does.Then the porous ends let the pigment walk straight back out, and by the second wash she’s brassy, patchy, or ashier than she asked for.She thinks you got it wrong. You didn’t. You just didn’t feel the hair before you formulated it.Porosity is a texture read, not a colour read. Get your hands in it while it’s wet and find the rough, spongy, squeaky sections. Those are the ones that drink pigment fast and hold nothing. Formulate for them, not the whole head, and that week-two text stops coming.Save this for your next toner. And tell me in the comments: what’s the section that always catches you out?