TL;DR: I helped a cleaning company in Montreal add $4,000 to their revenue last monthā$3,200 of it recurringāwith just 2 hours of consistent work a day. Hereās how I did it.
[NOTE: I have nothing to sell or opt-in for, just a pure value post. Feel free to ask questions in comments or send me a DM.]
After crushing it with renovation and construction businessesāhelping them generate over 10 appointments a monthāWorth over $150kāI decided to take on a new challenge: residential cleaning businesses.
Why?
Because I wanted to do more than just generate leads. I wanted to actually convert them into paying customers.
So, I switched gears. With cleaning services, I could go a step further: talking to leads, booking appointments, and even taking credit card info over the phone.
āHow hard could it be?ā I thought.
Itās cleaning. Everyone needs it. No oneās going to say no, right?
Wrong.
My First Strategy
Here was the plan:
- Advertise a cheap first-time cleaning offer.
- Get tons of leads.
- Book them easily.
- Let the cleaners work their magic, and the clients would naturally want more.
Sounds perfect, doesnāt it?
If you were in Montreal between August and October, you probably saw our ad:
āGet 3 hours of professional cleaning for just $99!ā
We did get lots of leadsāso many that we were scrambling to keep up with follow-ups.
But hereās the shocker: When I called to book appointments, many people said it was too expensive.
$99? Too expensive?
I couldnāt believe it. We only charge $7 more per hour than independent cleaners for their first clean! While there are companies out there charging $75h..
Sure, we booked 28 cleanings that month. But it was tough. The objections I heard were just like the ones I get when selling $1,200/month services!
And the worst part?
- 20% didnāt even pay after the cleaning.
- 80% never booked again.
Was the cleaning bad?
Nope.
When we followed up, nearly all said it was great. A handful (about 10%) werenāt thrilled, but thatās normal.
A Turning Point
We were barely breaking even after spending $25/day on ads.
I kept the ads running while working on a new offer.
And then, on November 18th, 2024, we launched the new ads. (see image below)
We made everything look premium, exclusive, and added an end-of-year special.
(Pro tip: You can create a time-sensitive offer no matter the season. Check this out:)
- January: Start the Year Right!
- February: Valentineās Cleaning Special.
- March: Spring Refresh.
- April: Tax Season Relief.
- May: Motherās Day Treat.
- June: Summer Kickoff.
etc...
The New Strategy
Instead of using the usual Facebook lead form, we directed clicks to a landing page that we optimized over time.
We tested everythingāheadlines, colors, you name it.
Hereās a little nugget for you:
- Headline 1: Tired of Cleaning? Let Us Handle It! (15% opt-in rate)
- Headline 2: Youāre One Step Away from Claiming Your Free Deep Clean UpgradeāGUARANTEED! (6.87% opt-in rate)
We rewrote our sales script for phone calls, focusing on benefits, not features.
- We didnāt talk about what weād clean.
- We sold the freedom, peace of mind, and joy of hiring a professional cleaning service.
We also prepped the best rebuttals for common objections like:
- āItās too expensive.ā
- āI need to talk to my husband.ā
- āI need to think about it.ā
The Results
We raised our prices to $50/hour for one-time cleans and $45/hour for recurring clients.
In the first month of the new strategy, we achieved a 6.62x return on ad spend (ROAS). For every $1 spent, we made $6.62.
If our recurring clients stick around for just six months, the $3,200/month we locked in will add up to $19,200 from just $594 in ad spend.
Thatās a 32x return.
Basically, itās like a money machine where you put in $1 and get $32 back. š
Lessons Learned
Lesson #1: Thereās no competitive advantage to being the cheapest. Cheap deals attract bargain hunters who will never pay full price or become loyal customers.
Lesson #2: Getting leads in the cleaning industry is easy. Getting high-quality leads and converting them into long-term clients is where the challenge lies.
Lesson #3: Stop selling your service. People donāt buy because of your cleaning checklist, years in business, or Google reviews. They buy because you solve a problem.
Hereās the journey you need to take them on during a call:
- Clarify why they opted in. āWhat made you decide to reach out?ā
- Label their problem. āIt sounds like [current state], and youāre looking for [desired state].ā
- Revisit their past pain. āWhat have you tried before? Why didnāt it work?ā
- Sell the dream. Focus on the result: freedom, safety, reliability, and guarantees.
- Handle objections.
Final Thoughts
People buy from a place of pain and fear of loss, not greed or desire.
If youāve made it this far, thank you.
I hope this post was helpful. If you have any questions or need any help please don't hesitate! I'll be more than happy to help :)