12d • General discussion
New Free Guide: Practical On-Call Guide
We’ve just added a new Practical On-Call Guide to the Free Guides section.
It covers the key areas managers should think about when setting up or reviewing on-call arrangements, including:
- when staff should use on-call
- making the number accessible
- creating a sustainable rota
- why staff may hesitate to call
- inappropriate use of on-call
- handover, recording and escalation
- using on-call themes as a learning tool
A simple but important area that can have a real impact on staff confidence, manager wellbeing and service safety.
Available now in the Free Guides section.
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New Free Guide: Practical On-Call Guide
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