Dear Team and @Adriano Ferrigno , may I ask for help with my situation ? I feel very frustrated, as my first and single promo on the Book Village platform got canceled, after 5 days of running it. It is my first book published on Amazon, and I have been working hard towards preparing my book and have done many reviews for the others. Now my turn to ask for the reviews, I thought and was happy to see when the readers got "booked" my promo. The problem is my book was running "free promo" for first few days on Amazon, and I out it at Promo 0.99 as "Free promo" was high risky and highly advised against by your team. Before launching my promo at Book Village, I sent a message to Support, asking what I should do, and they advised me to do 0.99 Verified Promo at BV. That's what I did, and it has been there for 5 days, when suddenly I got message that promo is canceled, because book is "free promo" and it can't be at 0.99. I tried to get help and support from Book Village Support, but they told me "you need to price your book accordingly" and stoped replying. My book is minimum price 1.99 at Amazon, so it can't be 0.99 even if I try it. I can out it 2.99, but it is another type pf promo (which I don't have many credits for), and I already have bookings for the 0.99 promo, which are pending. I tried to send messages to Suport, but no responses. It is my first book, I like Book Village platform and is a frequent and active user, but now I feel very frustrated and worried, and I really need my reviews as soon as possible and I believe it is unfair that I cannot use platform now to get the reviews of my own book, while I was contributing a lot giving my reviews to others books for few months. May I ask for the help with my specific situation? Thank you

I just published two new workbooks on Amazon KDP at the beginning of June 2026. I originally had no issues with uploading and publishing my original manuscript. Since my launch I went back to update my manuscript to include a link for a review, the ISBN number and I fixed a couple typos. I'm getting extremely frustrated because I have edited and re-uploaded over 5 times now and I cannot get approved. The email says "Your file contains insufficient bleed." I have redone my margins, moved text and images around and I even did a live chat with an amazon kdp agent and still cannot get approval. The agent told me to resize my original file (I created it in canva) from and 8.5' by 11' to 8.62 to 11.25 which I did and still did not get approved. I am at a loss. It's very frustrating because it was approved the first time and now it's not. Please help.

This happened with my very first book here: I received only a star rating, with no written review at all. So apparently that counts too? Great!!! That certainly makes things easy... Why bother reading the book and writing an honest review when you can just click a few stars and be done? Could someone please clarify whether this is actually allowed under BookVillage rules?

I have 2 Completed "Verified $2.99" reviews on BookVillage site, but no verified purchases showing in the reviews on Amazon. Any idea why?

Hi Adriano & BookVillage team, could you please check your automatic billing settings? Yesterday I paid my 3 months pricing plan (90$) and also left review for a book. Today, just a few min. ago, my Revolut acc. informed me that BookVillage tried to withdraw the same amount again. In that moment I luckily didn't have 90 usd in the acc, so nothing happend - but if I did, BV would have taken the same amount I already paid. Could you please do something about it, so that other clients don't face the same awkward situation?? Best regards, Nikki