Empathy is not solving someone's problem. Sometimes it is climbing down into the well, sitting beside them, and making sure they do not feel alone. When someone posts in 🚌 Struggle Bus, ask this before offering a solution: - Do you want me to listen, encourage you, or help you think through options? Their answer tells us how to show up: - Listen: Reflect what you heard and let them know they are seen. - Encourage: Remind them what is strong, true, or possible. - Help: Ask questions and offer options without taking over. We do not carry people up the ladder. We make sure they do not have to find it alone.