23d • General discussion
The 78% Rule: Why Most Hotels Are Wasting Money on Front Desk Labor
Ever wondered what most front desk calls are actually about?
Analysis of 50+ hotels tells the story: 78% of front desk calls are the same 5 questions:
- What time is breakfast?
- Do you have parking?
- What's the WiFi password?
- Can I check in early?
- Where's the nearest transport hub?
The problem: You're paying full-time salary for someone to answer these on repeat.
The fix: Voice AI handles these for a fraction of the cost. Your team focuses on the 22% that actually matters - the guest who's upset, the VIP arrival, the upsell opportunity.
Action step: Record your front desk calls for one week. Count how many are repetitive. If it's over 50%, you're sitting on a significant cost-saving opportunity.
Labor shortage isn't always a hiring problem. Sometimes it's a task allocation problem.
Please DM me if you have any question
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The 78% Rule: Why Most Hotels Are Wasting Money on Front Desk Labor
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