I'm helping one of my best friends build her new career. I think she's going to crush it. She is positioning herself as an AI Consultant She has 20+ years of experience in her specific niche. She also has been learning AI from me for the past 3 years. So now, she has this skill set of knowing her industry and knows exactly what AI can help them grow.
This is such a big need right now. Whenever I work with teams, I'm always looking for the AI superstar that I can appoint as my person when we meet. Having someone to navigate them through this change is critical.
TLDR:
This article is formally defining a role that sits at the intersection of domain expertise and artificial intelligence. Authored by Harvard Business School Professor Suraj Srinivasan and Salesforce COO Vivienne Wei, the article describes an agent manager as someone who defines tasks for AI agents, reviews their outputs, handles exceptions, optimizes workflows, and ensures quality standards over time. Critically, HBR is explicit: this is not a role for data scientists. It is a role for people who understand workflows, relationships, and outcomes in their industry, and can translate strategy into accountable execution.