Hi everyone, I’m Rachel :) I’m a doctor and entrepreneur by background, now working in health leadership and innovation, and like many of you… I’ve spent many years hearing about AI everywhere and felt lost in the hype, anxious about the future and overwhelmed with the constant information. This is where this space came from. I’ve partnered with Bassam (AI expert, builder with PhD in machine learning, and the person who actually understands the deep layers of this technology 😄) to create something simple: 👉 A place to understand AI without the hype 👉 A place to ask questions and get real answers from real humans 👉 A place to figure out how this actually applies to your work 👉 And a place to start using it in a way that genuinely helps A lot of what’s out there is either very technical or very abstract and not useful. This space sits in the middle. It’s especially relevant for people working in healthcare, public services, or complex organisations - but if you work anywhere that feels a bit busy, layered, or inefficient, you’ll recognise a lot of what we talk about here. At its core we will help you use AI to reduce unnecessary work, so more of your time and energy go where it actually matters. A quick ask from you🙏🏼 Drop a comment below and tell us: 1️⃣ What do you do? 2️⃣ What’s one thing about AI that confuses or worries you? 3️⃣ What are you hoping to get out of this course? We’ll be in here with you along the way, answering questions, sharing ideas, and supporting each other. Now go ahead and say hello! We would love to hear from you! — Rachel & Bassam

✨Quick tip that will make a big difference in the quality of the responses you will get from AI. Most people use AI like this: “Summarise this” “Write this” “Help with this” The answer you will get is usually… fine! Fine… but not that useful, because you’re missing is context. 🗣️Context (first) —> (then) Ask —> (make sure you) Shape the response ‼️This means, you need to tell AI: - What you are doing - What you need - How you want it back Think of it like briefing a colleague. If you’re vague, you will get something vague back. If you’re clear, the tools become much more useful. Example: “I’m preparing for a meeting with X as a [your role]. From this document, what are the key points I need to understand? Focus on decisions, risks and anything I’d need to act on. Keep it brief.” Try it out and let us know in the comment what changed for you!

Happy 50+ members!!! 🎉🎉🎉 Huge thank you to all of you early founding members! it’s been great seeing you join, explore, comment and share🙏 I know quite a few of you are using Copilot, so here’s a quick bonus tip when you’re writing prompts: 💡Always include: 1. A GOAL: What are you trying to get out of it? 2. The CONTEXT: What are you working on / why does it matter? 3. The SOURCES: Where should it look? (e.g. emails, Teams chats, documents, websites) 4. Your EXPECTATIONS: How should it respond? ➡️Quick Example: Goal: generate 3–5 bullet points Context: preparing for a meeting with Manager X to update them on work progress Sources: focus on emails and Teams chats since June (if you want me to show you how to access your emails/chats, comment on this post!) Expectations: use simple language so I can get up to speed quickly It sounds simple, but it makes a big difference. 👇Let me know if you want more of these! And if you know someone who would find these tips useful, 🗣️ invite them over!

💡Quick update!! Following the poll last week, you asked for a guide on "How to make ChatGPT sound like you" and happy to let you know it's now live! 🎉 ➡️There’s a new folder in the classroom: "Working with AI". You'll find the resources you need within! It's become very easy to start sounding slightly… off when using AI. The guide is here to help with that. There’s a PDF downloadable version with full explanations and the prompts are also added in the classroom so you can copy and paste them. Also… I saw the votes for making sense of complex policies. That one clearly isn’t going away, so I’ll work on that next! 😄 Have a look when you get a chance. Let me know what makes sense and what doesn’t.🙏

Interesting article summarising the growing concern about how people are using AI for emotional support and as alternative to therapy. For some people it makes sense. It’s almost safer to talk to AI, cheaper, and it’s always there, always responding in a calm, reassuring way. But much like what what happens on social media, AI can often create an echo chamber. Instead of helping people move through difficult spots, it can reinforce them. You ask the same question, you get a slightly reworded, comforting answer, and you feel better for a while. Then the doubt comes back, and you ask again. Over time, you just continue to rehearse the anxiety. Clinically, this is called mirroring beliefs (when sometimes they should be challenged). So if someone had distorted or unhelpful thoughts , the AI can make those thoughts more potent and validate them rather than question them. And of course, AI doesn’t challenge, push back or get frustrated. It’s not gonna say: “You’ve asked me this five times… something deeper is going on… let’s talk about it.” It’s that tension, that can be uncomfortable sometimes, that drives people to growth and progress through self reflection and seeking proper help. Alarmingly, the more time people spend with chatbots, the more likely they are to become emotionally dependent, isolated, and caught in repetitive thinking loops. This is why it’s really important to be conscious of how you use AI. If it’s helping you see something new, great. Just be aware if it’s causing you to avoid facing things. Some clinicians are even encouraging people to build in “speed bumps”… for example, instructing the chatbot not to give reassurance on certain worries, but instead to gently push them to sit with the discomfort. As with many tools, AI can either help you think more clearly or help you stay stuck more comfortably. ‏‼️Do you think AI should challenge users more even if it makes the experience less “pleasant”?