Adopting AI?. Want to know how to do it?
Everybody’s building automations. Nobody’s asking which tasks should even be automated.
I run a 50-person company. We sat down with every department and asked one question about every recurring task: does this need a human?
Not “can AI do this?” That’s the wrong question. The right question is “does a human add any cognitive value here?”
Take accounts payable. Bill comes in as a PDF email. Someone opens it on one screen, copy-pastes it into the accounting system on another screen, then emails it to the bank for payment. That’s three screens. Zero thinking. The system should be doing that. You should be upset that you’re doing it.
That’s bucket one. Digital. 42% of our tasks landed there.
Bucket two is judgment. Things where AI can prep the work but a human has to make the call. Vendor disputes. Ambiguous invoices. HR issues. 35% of tasks.
Bucket three is the point of all this. Contributor. The stuff your people DON’T do right now but COULD do. Ideas. Process improvements. One of my team members suggested attaching plain-English FAQs to our technical quotes so customers actually understand what they’re buying. Simple. Nobody thought of it because everyone was too busy copy-pasting invoices.
I published the whole framework. 90-day rollout, the psychology behind why people resist, daily playbook, real case study with numbers.
What’s the most mind-numbing task in your business that a human is still doing for no good reason?
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Ty Wells
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Adopting AI?. Want to know how to do it?
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