This is a space for busy people doing hard work with limited resources.
That means:
No dumb questions. If you're wondering it, five other people in here are wondering the same thing and haven't asked yet.
Progress over perfection. Share the messy version. Nobody here is grading you.
Confidentiality first. Please don't post donor PII, beneficiary data, or anything identifiable about the people your org serves — even in a screenshot. Redact first, ask second.
No cold pitching. This isn't a place to sell your org's services, products, or someone else's tool to the group. If you want to share a tool that's helped you, that's exactly what Tools & Discounts is for.
Assume good faith. Everyone here is short on time and long on responsibility. Give people the benefit of the doubt.
Response expectations:
Community questions (General, Tech & AI Questions): community-driven, but you'll personally check in at least once every 48 hours
Hot Seat Submissions: reviewed weekly ahead of the live session
VIP Circle: you respond directly, typically within 24 hours