The Hidden Cost of Replacing People with Chatbots

Hey everyone, I came across an interesting insight today while working on customer experience strategy - it’s about how automation and human touch need to work together for better service results. This short read breaks down how chatbots can actually hurt sales if they replace real conversations. Might be useful if you’re exploring business, tech, or AI.

https://www.linkedin.com/posts/umar-mulla_chatbots-vs-human-agents-finding-the-balance-activity-7393626126218305536-ZEST?utm_source=share&utm_medium=member_desktop&rcm=ACoAAEWeivsBygKmlHS9Pe2xAgjaMmnGfh0SsYI

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