Sharing my progress with a Messenger hotel chatbot
I've made quite a mess here but basically the system pipeline is:
  • Summarize conversation history
  • Summarize and identify new message intent
  • Route to "Reservation_Agent" / "General_Question_Agent" / "Basic_Communication_Agnet"
  • Finalize the output and send via Facebook Graph API
Other features:
  • Handle batch messages (when user send multiple message at a time)
  • Stop answering when a human agent has replied - change user conversation state
  • RAG of course (room rates and FAQs)
  • Handle Facebook false requests (sometimes facebook sends one message multiple times but it is quite rare)
  • Fallback (just backup agent with different chat model in case the main one is disconnected)
Now I need to deal with messages in a different language, in this case Vietnamese, which I don't know what's the best approach is.
Im trying detect the language first and then route to an identical architecture with the system promptsalso in Vietnamese.
Does any one know what the best solution to this is? Please your insights would be really helpful!
DM if you need a similar system, we can discuss further
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7 comments
Quoc Anh Vu
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Sharing my progress with a Messenger hotel chatbot
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