Pause for a second, take a deep breath, and think about it.
• What’s the very first human action your automation is replacing
• What’s the most expensive manual step you’re still avoiding
• If this automation stopped tonight, who would panic first, you or the client
• Are you automating speed, or are you automating decisions
• Where does your system actually think instead of just following rules
• What breaks when this hits 100 users, not 10