$47,000 medical claim arrived. System routed to Senior Adjuster before the email finished downloading. Pre-authorization flag included.
Built claim processor. Amount-based routing. Automatic reimbursement calculation. No more claims going to wrong people.
THE CLAIMS ROUTING NIGHTMARE:
Every claim email requires manual review. Someone opens it. Reads amounts. Decides routing. Calculates reimbursement estimate. Checks pre-auth requirements.
Three different people. Three chances for error. Wrong routing delays payments.
THE DISCOVERY:
Document extraction pulls claim details. Code calculates reimbursement. Routing logic assigns based on amount thresholds.
Single extraction does everything. Routing happens instantly.
THE WORKFLOW:
Gmail trigger catches claim attachments → Get message downloads PDF → Document extraction pulls policy, claimant, incident, procedures with amounts → Code calculates reimbursement and determines routing tier → Sheets logs to claim tracker → Slack notifies correct adjuster with full details.
6 nodes. Claims routed automatically.
THE ROUTING LOGIC:
Amount thresholds determine assignment:
- Under $1,000: Auto-approve queue
- $1,000-$5,000: Claims Adjuster
- Over $5,000: Senior Adjuster
Pre-auth flags trigger automatically for claims over $500 without authorization numbers.
THE REIMBURSEMENT CALCULATION:
Code calculates: Total claimed - Deductible - Copay = Estimated reimbursement.
Adjuster sees the math before opening the document.
THE TRANSFORMATION:
Before: 22 minutes per claim for initial review. Pre-auth sometimes missed. Senior adjusters reviewing small claims.
After: Instant routing. Correct tier every time. Pre-auth flags automatic.
THE NUMBERS:
847 claims processed last quarter
$18K potential overpayments prevented
23 missing pre-auth flags caught
22 minutes → 3 seconds per claim
What claim routing bottleneck slows your team?