Most businesses don’t lose customers because of bad service.
They lose them in the gaps.
The missed call that never gets followed up.
The lead that sits untouched for 2 days.
The CRM note no one checks.
The reminder someone meant to send “later.”
None of this feels dramatic in the moment, but over time, it quietly compounds into lost revenue and frustrated teams.
The fix usually isn’t more hustle or more too.
it's s designing the workflow so the next step always happens, even when people are busy.
Where do things most often fall through the cracks in your business?