January 1st: Fired everyone paying under $500/month.
BEFORE (24 clients):
- Revenue: $8,400/month
- Support tickets: 187/month
- Hours worked: 120/month
- Profit: $2,100/month
AFTER (12 clients):
- Revenue: $16,800/month
- Support tickets: 28/month
- Hours worked: 35/month
- Profit: $14,200/month
The shocking discovery:
Bottom 50% of clients:
- 20% of revenue
- 80% of support work
- 0 referrals
Top 50% of clients:
- 80% of revenue
- 20% of support work
- 8 referrals ($6k/month)
What broke constantly for cheap clients:
- Custom PDF parsers (nightmare)
- Different tools for invoices vs contracts
- Academic papers impossible to handle
What I switched to: PDF Vector API - handles EVERYTHING (invoices, contracts, academic papers, even handwritten). One API, all formats. Never breaks. The game-changer: When automation never breaks, premium clients never call. When cheap clients can't break it, they leave (good riddance).
The same 3-node setup for everyone: Webhook → PDF Vector → Client's system The timeline:
- Month 1: Scared but committed
- Month 3: Sleeping again (no 2AM "it's broken" calls)
- Month 6: Working 35 hrs/week
Current reality:
- 12 clients at $1,000-2,500/month
- Zero PDF parsing issues
- Actually enjoying this
Who else needs to fire nightmare clients AND switch to bulletproof tools? 💸