15h • Wins 🌟
Client's vendor charged $9k to "fix" a broken workflow. I looked at it for 2 minutes and changed one setting. Fixed.
Client's vendor charged $9k to "fix" a broken workflow. I looked at it for 2 minutes and changed one setting. Fixed.
THE CRISIS
Client: "Workflow stopped sending emails"
Vendor: "Need full system diagnostic"
Client: "How long?"
Vendor: "3-5 days to identify the issue"
Quote: $9,000
Includes: Architecture review, code audit, integration testing
Client panicking. Losing sales without email notifications.
THE CALL
Client: "Can you look at it?"
Me: "Share access"
2 minutes later.
Me: "Found it"
Client: "The problem?"
Me: "And fixed it"
Client: "What? How?"
Me: "I used Skada AI"
THE ISSUE
Email rate limit setting: 10 per hour
Client's volume: 50+ per hour
Emails queued up, never sent.
Changed setting to 100 per hour.
Backlog cleared in 6 minutes.
Client: "That's it?"
Me: "That's it"
THE VENDOR'S PLAN
Day 1: System architecture review
Day 2: Email service audit
Day 3: Integration diagnostics
Day 4: Testing environment setup
Day 5: Issue resolution
What they would've found: Rate limit too low
Time to fix: 10 seconds
Time to bill: 5 days
Cost: $9,000
THE TEST
Client sent test emails.
All delivered instantly.
Client processed 87 emails in next hour.
All sent perfectly.
Client: "I almost paid $9k for this"
THE VENDOR'S RESPONSE
Client: "Issue is fixed"
Vendor: "We haven't started the diagnostic yet"
Client: "Someone else fixed it"
Vendor: "Impossible, we need to complete our process"
Client: "Emails are sending"
Vendor: "That's just temporary"
3 weeks later: Still working perfectly.
MY "DIAGNOSTIC" PROCESS
1. Look at the workflow
2. Check obvious things first
3. Usually find it in under 5 minutes
Client paid me $500.
Saved $8,500.
Fixed in 2 minutes vs 5 days.
THE PATTERN
Found 6 similar cases this month:
"Broken" workflow 1: Wrong timezone setting - 30 seconds
"Broken" workflow 2: Expired API key - 1 minute
"Broken" workflow 3: Incorrect field mapping - 45 seconds
"Broken" workflow 4: Filter set too narrow - 20 seconds
"Broken" workflow 5: Trigger disabled by accident - 15 seconds
Average vendor quote: $7,200
Average fix time: 43 seconds
Average client savings: $6,900
THE REAL PROBLEM
Vendors profit from complexity.
Simple fix = Small bill = Unhappy vendor
"Comprehensive diagnostic" = Big bill = Happy vendor
But client just wants it working.
BEST CLIENT QUOTE
"You charged me $500 for 2 minutes of work. My vendor wanted $9k for 5 days. You're the bargain."
Who else thinks most "broken" workflows just need someone to actually look at them?
6
5 comments
Client's vendor charged $9k to "fix" a broken workflow. I looked at it for 2 minutes and changed one setting. Fixed.
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