Jun 4 (edited) • Support Needed 💻
Building AI customer support for Instagram stuck on Meta App Review. Who handles it, me or the client?
Hey everyone
I'm currently building an AI-powered customer support automation for Instagram Business accounts .
The solution includes:
• Instant AI replies to DMs
• AI agent for handling complex conversations
• Comment-to-DM lead generation funnels
• Complaint detection with owner alerts
• Weekly automated analytics reports
• Multilingual support (one of the main differentiators)
My biggest challenge right now is Meta App Review, specifically obtaining Instagram Messaging and Comment permissions.
As a freelancer, I'm unsure about the best approach:
Should I create and maintain a single Meta app and handle the App Review process myself, or should each client create their own Meta app and complete the verification on their side while I manage the automation?
"I don't have business documents or a registered company yet, so passing Meta's review process myself isn't realistic right now."
For those who have deployed Instagram automation solutions at scale, how do you typically structure this?
I'd also appreciate any feedback on the business potential of this service and whether you see strong demand for it in the current market.
Thanks in advance.
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Building AI customer support for Instagram stuck on Meta App Review. Who handles it, me or the client?
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