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22d • General Discussion 💬
Build # 35 :- Re-engagement Agent
Just shipped a full Customer Churn Prevention & Re-engagement Agent inside n8n — and honestly, this thing works like a retention team on steroids
Here’s the full breakdown of what it actually does:
1. Daily Churn Scanner
Every morning at 9 AM, the workflow wakes up and pulls inactive users from your CRM.
No manual checking. No digging in dashboards.
2. Configuration Layer
It loads settings like:
API endpoint for pulling users
Slack channel for alerts
Discount code
Inactivity thresholds (14 days, 30 days, etc.)
You tweak these once, and the system runs forever.
3. AI Inactivity Analyzer
For every user, it auto-calculates:
days since last activity
their first name
churn risk group
whether they should get a soft nudge or an aggressive comeback offer
This is the brain of the whole thing.
4. Smart Churn Detection Logic
Here’s how it decides:
< 30 days inactive → send soft “we miss you ” email
≥ 30 days inactive → user is high risk
→ send a personalized discount email
→ alert support
→ schedule a follow-up call automatically
It reacts based on user behavior — not guesswork.
5. Soft Re-Engagement Email
For “warm but inactive” users, it sends a friendly message:
checking on them
asking if they need help
offering support
This reduces churn silently.
6. High-Risk Comeback Email
If a user is nearly gone, the agent sends:
a 20% discount
personalized message
a big, bold “come back” CTA
expiry timer
emotional angle (“we miss you ”)
This saves revenue you thought was gone.
7. Slack Support Alerts
Your team gets a message saying:
High-Risk Churn Alert
User hasn’t logged in for X days
Discount sent
Support call scheduled
The team now knows exactly who to focus on.
8. Auto-Scheduled Support Call
For critical accounts, the agent books a call for you:
customer email
name
ID
reason for call
priority: high
notes for the support team
Nobody falls through the cracks.
Is this message prompts are too much or normal?
Should I add or remove anything to make it more better?
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Build # 35 :- Re-engagement Agent
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