AI-Powered Customer Feedback & Support Automation System

Anish Khan

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2h • General Discussion 💬

Client: Sharda Fashion Mall

Built with: · n8n

· AI Agents (Gemini)

· JavaScript Logic

· Airtable

· Email Automation

Project Value: $300

Ongoing Maintenance: $50/month

The Automation I Built (n8n + AI)

Form Submission → AI Understanding → Smart Routing → Record Creation → Automated Response

Customers submit feedback through a form
AI Agent analyzes and identifies intent
Custom logic structures the data cleanly
Feedback is automatically categorized into: Complaints, Compliments, Feature Requests
Each category is saved as structured records in Airtable
A professional email response is sent instantly to the customer

Key Use Cases

✅ Customer support automation

✅ Complaint tracking system

✅ Product improvement feedback

✅ Service quality monitoring

✅ Faster and consistent responses

⚡ Business Outcomes

✔ No manual sorting of feedback

✔ Faster customer communication

✔ Centralized feedback database

✔ Better customer experience

✔ Scalable support process

Why This Matters for Retail Businesses

Retail brands like Sharda Fashion Mall depend heavily on customer experience. This automation ensures every customer voice is captured, acted on, and responded to professionally — without increasing operational workload.

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